Field Service Technician
Martin Equipment, a John Deere construction and forestry equipment dealership, has an immediate need for a full-time, first shift Field Service Technician at our Cedar Rapids, Iowa facility. The purpose of this position is to service, repair and maintain construction and forestry heavy equipment.
Responsibilities: Diagnose problem, order parts, service, and repair heavy equipment and their various electrical systems. Document the service performed and the parts utilized. Conduct preventative maintenance and safety inspections on equipment in the shop. Service equipment as required to avoid unnecessary repairs. Successfully complete work assignments with minimal supervisory assistance, and within performance standards guidelines. Travel as necessary to reach the equipment in need of repair. Stay up-to-date with current John Deere heavy equipment models and technology. Follow safety rules and regulations in the shop. Keep shop tools, equipment, and work area clean and organized.
Requirements: Strong interest in equipment technology, with solid mechanical ability. Highly recommended is 1-3 years’ experience in repair and maintenance of hydraulic, AC and DC electrical equipment, and able to read manuals and schematics. Ability to perform repairs and required maintenance using special tools and equipment in a safe manner. Ability to operate vehicles and equipment used for diagnostic purposes. Proficient oral, written, and customer service skills, as well as basic computer skills. Ability to lift at least 50 pounds. Must hear adequately to communicate with others and recognize shop activity, and work closely with others. Valid driver’s license required. Forklift license preferred.
Hours for this position are Monday – Friday, 7:00am – 5:00pm. Martin Equipment offers competitive wages and an excellent benefits package that includes 100% company paid health insurance, company paid life, employee paid dental, vision, disability, and life insurance. Martin Equipment also provides paid holidays, paid vacation and a 401k retirement plan.
Martin Equipment has an immediate need for a full-time Service Manager at our Cedar Rapids, Iowa branch.
The Service Manager is responsible for the following:
Managing and scheduling all activities of the Cedar Rapids service department. Supervising and mentoring shop and field technicians. Scheduling repairs and service on rental and customer equipment, and company equipment. Creating work orders for repair and service on equipment. Invoicing for repair and service on equipment. Ensuring inspection of equipment is completed before release to the customer. Responding to customer calls for service and updates on equipment. Maintaining a good working relationship between the service department and other departments. Encouraging open and positive communication within the department. Scheduling continuing education classes and safety training for service technicians. Inspecting the service department for cleanliness, order, and safety compliance. Monitoring technician efficiency and productivity in the service department. Providing proper instruction and guidance to technicians for work to be performed on the equipment. Ensuring shop work, procedures and conditions comply with company, government and vendor safety requirements.
Requirements for this position include the following:
Seven to ten years' experience in the repair and maintenance of mechanical and electrical equipment. High school diploma or equivalent. Knowledge of computer programs such as MS Office. Must have good verbal, written, mathematical and technical skills. Strong knowledge of equipment utilization and safety requirements. Scheduling and supervisory experience desirable. Ability to lift up to 50 pounds.
Martin Equipment offers competitive wages and an excellent benefits package including employer paid medical, voluntary dental, vision, life, disability and flexible spending. Other great benefits include 401k retirement, paid holidays and paid vacation. EOE